Trofast Box Yellow
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Shipping Information
Die Versandkosten werden in der Kasse berechnet.
Sie sind abhängig von der Größe und dem Gewicht des Produktes.
Das Minimum beträgt 4,99 €.
Returns
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party designated by you, who is not the carrier, take(s) possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (Florian zum Felde, Altländer Straße 8, 21680 Stade, email address: info@holzrepublik-stade.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods for goods that can be returned by post as well as the direct cost of returning goods that cannot be returned by post. The cost of goods that cannot be returned by post is estimated at a maximum of approximately €90.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control;
- for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the sealing has been removed after delivery.
Product specification
FAQ
Find out the answers to the most common customer questions
Can I visit your store to see the products in person? Is self-collection possible?
Yes, we warmly welcome visitors to our store to personally inspect our wooden products and experience the quality and craftsmanship firsthand. Our knowledgeable staff is available to assist you and answer any questions about our products. Most products are also available at our offline shop in Stade. The address of our offline shop is: Altländer Str. 8, 21680 Stade. You can also call anytime to inquire about the availability of products for self-collection.
How do I care for and maintain my wooden furniture?
To care for and maintain your wooden furniture, here are some tips:
- Dust regularly: Use a soft, dry cloth or a feather duster to remove dust and dirt from the surface of your wooden furniture. Avoid abrasive materials that could scratch the wood.
- Use a mild cleaner: For regular cleaning, a solution of mild soapy water can be used to gently wipe down the furniture. Thoroughly dry the surface afterward to prevent water damage.
- Avoid direct sunlight: Prolonged exposure to sunlight can cause wood to fade and discolor. Place your furniture away from direct sunlight or use curtains or blinds to filter UV rays.
- Use coasters and pot holders: Use coasters or pot holders under glasses, cups, and hot dishes to prevent water stains and heat damage. This protects the wood finish from moisture and heat.
- Apply furniture polish or wax: Apply furniture polish or wax regularly to care for and protect the wood. Follow the manufacturer's instructions and test in an inconspicuous area first.
- Check for damage: Regularly inspect your wooden furniture for signs of damage such as scratches, dents, or loose joints. Address any issues promptly to prevent further damage.
- Maintain humidity: Wood is sensitive to changes in humidity, which can cause it to expand or contract. Use a humidifier to maintain stable humidity levels in your home, especially in extreme weather conditions.
By following these simple tips, you can keep your wooden furniture looking beautiful and well-maintained for years to come.
Is it possible to purchase a gift card for your store?
Yes, it is possible to purchase a gift card for our shop, which offers you a convenient and flexible way to shop our range of wooden furniture and accessories. Our gift cards are available in various denominations, including 25, 50, 75, and 100 EUR, allowing you to choose the value that best suits your needs or budget. Whether you want to treat yourself or surprise a loved one with a gift of high-quality craftsmanship and timeless design, our gift cards are the perfect solution. Simply select the desired amount, and you will receive a beautifully designed card that can be redeemed for any item in our shop. It's a thoughtful and versatile gift option that ensures the recipient gets exactly what they want from our selection of premium wooden products.